Grievance Redressal

If you have a complaint about how we handle your data, our content, or our services, you can raise it with our Grievance Officer.

Effective Date: October 4, 2026

1. Grievance Officer

In line with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023, the contact for complaints is:

Designation: Grievance Officer, Big Brand Company

Email: brandingbbc@gmail.com

Phone: +91 86683 26018

Address: Plot 340, Hudco Colony, Behind Police Station, Kalmeshwar, Nagpur, India 441501

2. What You Can Raise

Misuse of your personal data or a privacy concern.
A request to access, correct, or delete your data that was not handled.
Unwanted WhatsApp or SMS messages from us.
Content on our website or products that you believe is unlawful or infringes your rights.
Billing, refund, or service complaints.

3. What to Include

Your name and the email or phone number you use with us.
A clear description of the issue, with links or screenshots if relevant.
What outcome you want.

4. Our Response

We will acknowledge your complaint within 48 hours and aim to resolve it within 15 days of receiving it. If we need more information, we will tell you what we need. If we cannot resolve it, we will explain why.

5. Escalation

If you are not satisfied with our response, you may approach the Data Protection Board of India once it is operational for personal data complaints, or the appropriate consumer forum or court. Our terms select the courts at Nagpur, Maharashtra; see the Terms of Service.